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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q142-Q147):

NEW QUESTION # 142
When is the earliest that a workaround can be documented in 'problem management'?

Answer: D


NEW QUESTION # 143
Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

Answer: B

Explanation:
The operate activity includes performing routine operational tasks such as backups, monitoring, and capturing and processing events to ensure that services function as expected in the live environment.


NEW QUESTION # 144
Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

Answer: B

Explanation:
The organizations and people dimension promotes conducting safe-to-fail experiments in complex situations by fostering a culture that encourages learning, collaboration, adaptability, and informed decision-making within teams and across the organization.


NEW QUESTION # 145
Which statement BEST describes service quality?

Answer: C

Explanation:
Service quality is the totality of characteristics of a service that determine its ability to satisfy stated needs, reflecting how well the service meets expectations and requirements from the consumer's perspective.


NEW QUESTION # 146
A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

Answer: D

Explanation:
The team is applying the guiding principle "progress iteratively with feedback," so option C is correct. ITIL recommends moving in manageable steps rather than attempting to deliver everything in one large release. By releasing a small set of features first, the team reduces risk, gets faster learning, and avoids investing heavily in assumptions that may prove incorrect.
Gathering user feedback allows them to refine priorities and make the next release more valuable and relevant. This principle is especially useful in complex or uncertain environments where needs may evolve and outcomes cannot be perfectly predicted in advance. While focus on value and collaboration are also important here, the clearest principle illustrated is iterative progress supported by feedback. It helps improve adaptability, responsiveness, and overall service quality.


NEW QUESTION # 147
......

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